FREQUENTLY asked questions
To learn more about how our escape rooms work, please read our FAQ section below.
WHEN ARE YOU OPEN?
We are closed on Mondays. Our normal hours of operation are Sunday-Thursday from 1pm-7:30pm, and Friday & Saturday from 1pm-10:40pm. Corporate Team Building Events, Birthday Party Events, Church Group Events, and/or other Private Events are available and can be booked anytime Sunday-Friday by appointment by calling Locked Away Escapes or messaging us on our Facebook Page.
While it is best to book your Locked Away Escapes adventure 24 hrs in advance, you can schedule online same day based on availability. To ensure your time slot is available for a walk-in, please call ahead!
WHAT ABOUT KIDS?
Our Escape Rooms aren't designed for a group of kids to complete together. They can be pretty challenging. Kids from ages 8-12 are encouraged to play along with their families. Younger children are welcome to come but may be bored during the experience. All participants under the age of 18 will have to have a waiver signed by their parents. Children 5 and under are free. Children between 8-12 must be accompanied by an adult.
HOW MUCH DOES IT COST?
The cost per player, tax not included, is $25. Payment is due upon booking.
WHAT IF MY PARTY DOESN'T HAVE THE MAXIMUM NUMBER OF PEOPLE?
Due to the Coronavirus, all bookings are now private. What does this mean? This means that nobody can join in on your room.
There is also a minimum number of 3 players. If you have less than 3 players then you will still have to pay for at least 3 players ($75).
DO I NEED TO FILL OUT A LIABILITY WAIVER?
Yes. All participants are required to fill out a liability waiver prior to their Locked Away Escapes experience. Participants under 18 must have their forms signed by a parent or guardian. To expedite your escape room experience, you can download the liability waiver and have it filled out before you arrive for your escape room experience. Click WAIVER in the menu to sign the liability waiver.
WHAT IS YOUR CANCELLATION POLICY?
All bookings and games are non-refundable. Cancellations, no-shows, and late arrivals will not be reimbursed. To ensure a positive and fun gaming experience, please arrive 15 minutes prior to your time slot. If you must cancel due to an emergency please let us know and we can change your booking to another time. All rescheduling must be made 72 hours prior to game time.
WILL I REALLY BE LOCKED IN A ROOM?
Well, no. You will not be physically locked in the escape room. The fire marshal assured us that would be a bad idea. You will be safe and free to leave at any time, however, you will not be allowed to re-enter the room once you have left and will forfeit your individual booking.
DO YOU DO SPECIAL EVENTS?
We love to help people celebrate birthdays, graduations, engagements, and anything worth celebrating. We also love to host corporate team building events. Contact us and we'll help you create a memorable experience.
HOW DIFFICULT ARE THE ESCAPE ROOMS?
Each of our rooms has a different difficulty level:
HOW LONG WILL IT TAKE?
We recommend that you arrive 5 minutes before your start time for a briefing that will explain your adventure. You will be in the escape room for 60 minutes. Following the experience there will be another 15 minutes for debriefing and pictures.
DO THE ROOMS EVER CHANGE?
Yes! If you've already conquered our current rooms, you're in luck! We are constantly coming up with new room ideas and our rooms usually run for a 12-18 month period and are changed up to keep the adventures fresh.
IS IT SCARY?
Are you scared of a little fun?
All games are based upon game themes. Visit our explore button for background stories for each room.
IS IT PHYSICALLY DEMANDING?
No, Locked Away Escapes experiences do not require running, jumping, or physical strength. However, you may need to bend over or lift small things in order to escape.
WHAT IF OUR GROUP GETS STUCK & IS UNABLE TO PROGRESS?
Locked Away Escapes has a game master who monitors the rooms. If you get stuck, you can request a hint from the game master monitoring your experience. Whether you choose to receive hints is left to your discretion.
DOES EVERY GROUP ESCAPE IN TIME?
No, but we can gaurantee that you will still have a fun time! The rooms are challenging and it is possible to escape every room. If you would like, a game master monitoring your experience can help each group by giving periodic clues during the game. We do encourage and suggest that the more you work together, build on each other's strengths and communicate, the greater the chance you will have of beating the clock.
HAVE ANOTHER QUESTION?
Call us today at (870) 333-5278